B23 days · adaptable
Maintenance Contracts and Service Levels
Are the service expectations understood in the same way by everyone?
Working towards
Explore programme A contract and SLA control template
B1 · Procurement & governance
Writing Technical Specifications
Does the specification describe the need clearly enough to evaluate delivery?
Who this is for
Procurement, facilities and technical requirement owners.
We adapt the cases and exercises to the organisation’s context and the participants’ responsibilities.
Areas to work through
- Separate the underlying need from a preferred solution.
- Define measurable acceptance criteria.
- Review ambiguity, evaluation and ownership.
Related programmes
Continue the enquiry.
Some briefs bring more than one area together. A combined scope can be discussed before a proposal is prepared.
B33 days · adaptable
Financial and Administrative Control with Negotiation
Which decisions need better evidence, authority or boundaries?
Working towards
Explore programme A management-level control and negotiation plan